Internal Communications Executive

Job Advert Description

Position Overview:

The Internal Communications Exec is responsible for providing support in the smooth delivery of communication within Identity. Working collaboratively with People & Culture (P&C), as well as the wider teams to allow key business messaging throughout the business. This also includes taking a supporting role on the staff forum.

Key Responsibilities and Accountabilities:

Internal Comms

  • Working with the HoM and P&C Director, establish an internal communications strategy and ensure its successful delivery across the business
  • Ensure organisational initiatives and projects are successfully communicated to the wider team at Identity using bob, email and the intranet (current iZone).
  • Proactively engage with all departments across the organisation to ensure that you (post holder) are up to date with latest activity and able to communicate across the business.  
  • Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly magazine or regular bob or email bulletins. You may also be required to work on the layout of content.
  • Storyboard or translate ideas to the creative team to deliver internal communications materials.
  • Establish a tone of voice for internal communications working closely with the P&C Director and HoM ensuring that Identity’s values are reflected within it. Additionally, collaborate with Creative to ensure that the internal TOV marries with the external TOV.
  • Support the Executive Team with the production of decks  (template and creative) and organisation of quarterly or adhoc townhall meetings using Zoom (or Teams).
  • Support the Executive Team, in particular the P&C Team, with the employee comms around the annual staff conference working closely with the appointed producer.
  • Respond to feedback from staff and adjust communications content accordingly.
  • In partnership with the P&C Director and HoM, handle the internal communication response to crisis situations which affect organisational perception and reputation.


Employee Engagement / Employee Value Proposition

  • Contribute to the creation of an employee engagement (EE) strategy working closely with the P&C Director and team.
  • Support the delivery of the EE strategy ensuring that recognition awards, social value initiatives and social events are communicated.
  • Create and analyse staff surveys and pulse checks (using bob) in conjunction with the P&C team.
  • Sit on the Staff Forum ensuring that outcomes of meetings and requests for feedback or ideas are communicated across the business. Supporting the roll out of social and charitable activities.
  • Work with the P&C team to finalise (and regularly review) the employee value proposition (EVP) and employer brand. To update content on job boards (Identity company page) e.g. LinkedIn, Indeed etc.
  • Support the P&C Team at trade shows (recruitment activity) by identifying appropriate shows to attend and creating a stand / collateral to support it.
  • Support P&C in communicating processes and training opportunities


Skills and Experience:


  • Previous experience in a marketing role writing a variety of content for publication
  • Excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees and communications between teams
  • Previous experience and the ability to communicate with all stakeholders at all levels
  • Ability to manage expectations and deliver accordingly especially in a reactive environment
  • Experience in owning a project from conception to delivery and seeking assistance when needed
  • Exceptional communication skills both written and verbally
  • Strong presentation skills, can formulate the presentation then comfortable deliver to the required audience
  • Proactive and innovative to consistently think of new ideas and approaches in communicating to the Identity team
  • Good understanding of the different departments at Identity and the need to adapt language accordingly
  • Good skills in digital and video content
  • Self motivated to keep up with industry trends
  • Critical thinker and problem-solving skills

More reasons to join: 

  • You’ll bring your expertise, we’ll expose you to the best in the industry 
  • Remote/flexible working + offices in both Eastbourne and London 
  • Culture of training and professional development  
  • 25 days holiday plus your Birthday off 
  • Annual team awards 
  • Exciting staff social calendar 
  • Social, Environmental and Charity committees reflect a genuine commitment
Equal Opportunities

We are opposed to all forms of unlawful and unfair discrimination. All job applicants, employees and others who work for us will be treated fairly and will not be discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. We recognise that the provision of equal opportunities in the workplace is not only good management practice, it also makes sound business sense. This policy will help all those who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to maximise the efficiency of the organisation.