Client Services Director - Events - FTC

Job Advert Description

Position Overview:

This position is a 12 month fixed term contract.

The Client Services Director will work closely with the Head of Public Sector, Heads of Department, Strategy Director, Relationship Manager and the Account Directors to deliver, maintain and provide an exceptional level of customer service across public sector client acquisition and account delivery.

Key Responsibilities and Accountabilities:

  • The CSD will manage and effectively support the public sector account team whilst simultaneously owning one or two key client accounts
  • Responsible for supporting the team to ensure project delivery and internal processes are maintained to the highest standards
  • To pitch lead on new business opportunities and to achieve 50% conversion rate
  • Line management of Account Directors/Senior Account Managers and Relationship Manager, providing regular, ongoing support
  • Working closely with the Head of Public Sector (HoPS) to define the department strategy and ensure client acquisition and growth targets are met
  • Oversee new client acquisition by working with the Relationship Manager and identifying opportunities for new relationships to be formed
  • Account Management of one or two key accounts ensuring day to day management of the account and ensuring project delivery is carried out to the highest standard
  • Own key relationships with identified clients and ensure these are developed in line with the commercial strategy
  • Review client accounts regularly with account team and identify opportunities for innovation, efficiencies, improvement and value for money
  • Support account team with account development strategy
  • Promote sharing of innovation, efficiencies and improvements
  • Prepare high-level reports for the HoPS and Exec Team
  • Oversight of internal budget processes to ensure maximum profitability
  • Mentor and support the corporate account team, advising on best practice and knowledge sharing
  • Share best practice and consistency across all levels of account management
  • Support Relationship Manager and account teams to support client growth, development via upselling, and cross selling of Identity’s products and services whilst simultaneously developing the accounts you are responsible for
  • Manage client expectations
  • Ensure a culture of communication and feedback internally and externally
  • Ensure teams are effectively using the CRM system
  • Contribute to the development of proposals and pitches to win new business
  • Develop and maintain strong internal and external relationships
  • Promote Identity’s profile within the client organisation
  • Lead Account Management combined department meetings (corporate and public sector)
  • Attend leadership and team meetings as required
  • Vet and qualify new projects and enquiries
  • Manage the resourcing of pitches
  • Oversee department recruitment and capacity management
  • Oversee the Post Project Review process to ensure learnings are identified and acted upon
  • Support team with performance management of staff, as required

Skills and Experience:

Essential:

  • Proven track record in the development & implementation of strategic planning
  • Highly motivated and self-aware
  • Highly organised with a forensic approach to detail
  • Proven experience working with public sector clients
  • Have a strong focus on continuous improvement, looking for opportunities for innovation, efficiencies, improvement and value for money, as well as commercial acumen to generate new business with the existing client base.
  • Excellent time management skills including being able to self-prioritise workload according to business needs and meet deadlines
  • Ability to manage multiple tasks and have excellent follow up skills both internally and externally
  • Must have a knowledgeable, confident and enthusiastic approach to the events industry, spanning across both live and virtual events, understanding the process of tactical marketing, account strategy and creativity.
  • Strong communication skills, both written and verbal, including the ability to present information clearly and concisely
  • Proven leadership skills but also still able to be a team member
  • Can demonstrate the ability to carry out tasks within set timeframes
  • Self-prioritise workload according to the business needs
Equal Opportunities

We are opposed to all forms of unlawful and unfair discrimination. All job applicants, employees and others who work for us will be treated fairly and will not be discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. We recognise that the provision of equal opportunities in the workplace is not only good management practice, it also makes sound business sense. This policy will help all those who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to maximise the efficiency of the organisation.